Any good manager feels an intuitive need to build trust inside his or her company and among employees. Self-improvement is an integral part of creating a trust-building climate and current books on leadership and corporate issues understate the importance of this element. Instead of focusing on Business to Business, as in THE TRUSTED ADVISOR, THE TRUSTED LEADER deals with building internal managerial and organizational trust. Developing further the ideas in THE TRUSTED ADVISOR, the authors move from discussing how managers can make themselves and their company trustworthy to clients and customers to how they can build trust within an organization, between manager and colleagues, bosses, and employees. The authors lay out the different kinds of trust, give diagnostic ways to determine whether trust is missing and where it needs to be supplemented, and ways to restore trust when it has been betrayed. The book contains numerous exercises and quizzes, as well as formulas that quantify the economics of trust and show its importance in an organization. Stories of managers and employees working through issues of trust in many different real-life situations covering many different corporate situations and scenarios (acquisitions, slowdowns, and internal and external crises), make this the most complete guide on the subject.